Appfeel Solutions Built Around the Way You Work
Appfeel solutions are not limited to a single fixed workflow. From project collaboration and customer support to knowledge management, internal communication, and asset operations, they adapt to the way each organization works.
Solutions Connected Work
Each Solution Fits Naturally into Different Workflows
Moira, Metis, Hermes, and Plutus each serve a different purpose, but they all connect work and information into one continuous flow
so teams can execute with greater clarity and speed.
A Work Hub That Extends from Project Management to Customer Support
Moira structures work around issues, owners, statuses, schedules, permissions, and alerts. It supports internal project management as well as helpdesk operations, customer service, and external customer collaboration.
Internal IT Helpdesk
Turn PC, account, permission, and incident requests into trackable issues with clear owners and statuses.
Customer Inquiry Management
Manage customer inquiries from intake and assignment through resolution to improve service quality.
Customer Project Collaboration
Manage requirements, development issues, QA, and schedules in a shared project workspace.
Product Development and Improvements
Organize features, bugs, and improvement requests by priority and status.
Operations and Routine Checks
Track recurring tasks, checklists, and work history to reduce operational risk.
Review and Approval Workflows
Turn review requests into trackable issues with owners, comments, and change history.
Customer Feedback Improvement Tasks
Convert recurring customer feedback into improvement tasks and track outcomes.
SLA and Delay Management
Manage service quality and response speed based on due dates, priority, and delay risk.
Field Requests and Action Tracking
Manage field issues, photos, action history, and owner comments in one workflow.
Example Moira Workflow
Organize Knowledge and Documents So Teams Can Find What They Need
Metis helps organizations build a structured information base around documents, files, version history, permissions, and search. It can be used as an internal wiki, operations manual library, policy repository, technical documentation hub, or contract archive.
Internal Knowledge Base
Build a structured library of departmental knowledge, guides, and FAQs.
Policy and Compliance Documents
Keep security policies, HR rules, and operating standards up to date.
ISO and Audit Documentation
Manage audit evidence, procedures, and supporting materials in one searchable space.
Technical Documentation and Developer Guides
Turn setup guides, API documentation, and troubleshooting records into reusable engineering assets.
Employee Onboarding
Help new employees understand the organization, systems, and work processes faster.
Contracts and Project Deliverables
Store contracts, proposals, deliverables, and meeting notes in a searchable structure.
Troubleshooting and Operations Records
Document recurring incidents, root causes, and resolutions to shorten future response time.
Sales and Proposal Content
Keep proposals, brochures, and case materials current so sales teams can respond faster.
Attachment Content Search
Search inside files, not just document titles, to reduce time spent looking for information.
Example Metis Workflow
A Communication Channel That Connects Conversations and Work Events
Hermes goes beyond messaging by connecting work alerts, events, issues, and customer interactions. It helps organizations bring internal communication and system notifications into one organized flow.
Work Alert Channel
Notify teams instantly when issues change, approvals are requested, or comments are added.
Team Communication
Keep conversations organized by department, project, and work topic.
Connected Customer Support
Capture customer inquiries through conversations and connect them to assignment and resolution flows.
System Notices and Incident Alerts
Share maintenance, incidents, deployments, and urgent notices quickly, with visibility into acknowledgment status.
Work Bots and Automated Responses
Automate repetitive questions, status checks, and common commands to reduce operational workload.
Approval and Review Alerts
Notify the right owners about review requests and reduce missed follow-ups.
Incident Response Communication
Connect the conversations needed from incident detection through resolution, communication, and review.
Executive Updates and Key Alerts
Deliver urgent issues, delayed work, and key decision points quickly to leadership.
External Partner Communication
Connect partner-specific channels with work requests and keep a clear collaboration history.
Example Hermes Workflow
Manage Assets, Contracts, and Operations in One View
Plutus helps organizations manage assets and operational information in a structured way. It connects IT assets, equipment, contracts, maintenance, and usage status so teams can make better operational decisions.
IT Asset Management
Manage ownership and usage status for PCs, laptops, monitors, servers, and network equipment.
Contract and Warranty Management
Manage purchase contracts, maintenance agreements, warranty periods, and renewal schedules.
Inventory and Assignment Management
Track receiving, assignment, return, and disposal to reduce missing assets.
Maintenance and Incident History
Connect incidents, repairs, replacements, and routine inspections to each asset.
Security Asset Status
Track antivirus, encryption, access permissions, and security check status.
Asset Lifecycle Management
Track the full lifecycle from purchase and assignment to operation, replacement, and disposal.
Seat and Equipment Planning
Forecast equipment needs based on hiring, department moves, and project assignments.
Vendor and Maintenance Provider Management
Manage vendors, contract terms, incident response SLAs, and account contacts in one place.
Asset Cost and Replacement Budgeting
Support budget decisions using purchase costs, depreciation, replacement cycles, and maintenance costs.
Example Plutus Workflow
Work Becomes Stronger When
Solutions Work Together
In real organizations, requests, conversations, documents, and assets are not separate.
Appfeel connects each solution so teams can manage the entire workflow end to end.
Integrated Internal IT Helpdesk
When an employee reports an equipment issue, the conversation, issue, asset record, and resolution guide are connected in one flow.
- Capture the inquiry in Hermes and alert the right owner
- Create an incident issue in Moira and track its status
- Check the related asset and warranty period in Plutus
- Store resolution steps and prevention guides in Metis
Customer project collaboration
Manage requirements, schedules, deliverables, issues, and communications in a customer-specific project workspace.
- Manage requirements and development issues in Moira
- Share meeting notes, deliverables, and policy documents in Metis
- Send key change updates and customer response alerts through Hermes
- Separate internal and external access with project-level permissions
ISO and Internal Audit Readiness
Manage audit materials, evidence, assigned tasks, corrective actions, and alerts together to respond faster.
- Manage policies, procedures, and evidence in Metis
- Track corrective actions and owner progress in Moira
- Send deadline and review alerts through Hermes
- Use history to support audit response and traceability
Asset Lifecycle Management from Purchase to Disposal
Track the full operational flow from purchase and assignment to incidents, replacement, and disposal.
- Manage asset details and contract terms in Plutus
- Handle purchase, repair, and replacement requests in Moira
- Send incident and approval alerts through Hermes
- Store equipment guides and vendor documents in Metis
Before: Disconnected Work
After: Connected Work with Appfeel
Combine Solutions Around Each Department’s Goals
The same solution can serve different teams in different ways. Request management, knowledge management, operations management, and communication can be combined
based on what each department needs.
- Incident intake and resolution history
- Asset assignment, return, and replacement
- Operations manuals and troubleshooting documentation
- Customer inquiries and feedback management
- Connected support history and internal action requests
- FAQ and response guide management
- Feature development, bugs, and improvement requests
- API, setup, and deployment documentation
- Release and incident response communication
- Customer requests and proposal progress
- Proposals, brochures, and case materials
- Collaboration history before and after contract signing
- Internal requests, approvals, and notices
- Policy and rules documentation
- Contracts, assets, and cost information
- Audit evidence and policy documents
- Corrective action tracking
- Security checks and permission history
Scale Use Cases Across Industries
and Organization Sizes
Appfeel solutions are not limited to a single industry. They can support almost any organization that needs to manage work requests and business information.
- Development issue and release management
- Technical documentation and incident records
- Customer project collaboration
- Equipment inspections and improvement requests
- Quality issues and action history
- Asset and maintenance management
- Customer inquiry intake and resolution
- Support history and internal collaboration
- Service quality and SLA management
- Document and evidence management
- Civil request and service workflows
- Permission-based information sharing
- Research projects and deliverables
- Resource libraries and knowledge bases
- Cross-department collaboration requests
- Department requests and resolution history
- Internal guidelines and training materials
- Equipment and inspection schedules
- Site issues and partner requests
- Schedules, deliverables, and meeting notes
- Contracts and change requests
- Internal requests and helpdesk operations
- Work manuals and policy management
- Assets, contracts, and permissions
Start with the Work That Matters Most, Then Scale
Appfeel starts by understanding how your organization already works, then applies the solution where it can create the greatest impact
and expands as operational data builds over time.
Workflow Assessment
Identify where requests originate, which information is scattered, and who handles each workflow.
Select Use Cases
Prioritize areas such as helpdesk, project collaboration, document search, and asset management.
Workflow Design
Design statuses, permissions, alerts, document structures, and ownership around real operations.
Scale Operations
After the initial rollout, expand by department, customer account, project, and asset area.
Not Just a Product, but a Work Structure Built Around Your Organization
Appfeel goes beyond standard features. We design solutions around your workflows, permission model, and operating environment, then help you expand them step by step.